Audrey Rice Online Portfolio

Experience

PresentFebruary 2019

Decision Engineering Corp. (Onsite Contracter at Picatinny Arsenal)

Senior Instructional Designer and UI/UX Designer

Lead eLearning Developer responsible for developing and maintaining training modules for the Department of Defense (DoD) using Articulate Storyline

Collaborate closely with subject matter experts (SMEs) to produce instructor-led and self-paced courses on a system that enhances situational awareness and promotes collaboration among Army personnel at all levels

Successfully designed, developed, and launched an online Resource Portal, utilized by over 18 million military personnel worldwide, to access training products

Conducted surveys to evaluate the effectiveness of the Resource Portal and training materials, utilizing the feedback to continuously enhance user experience

Established and enforced standards, including style guides and templates, to ensure consistency across all instructional modules developed

Conducted thorough research, made recommendations, and implemented third-party software for seamless transfer of surveys from Blackboard to the site

Proficient in problem analysis, solution development, and implementation planning throughout the entire Software Development Life Cycle

Possess Secret Security Clearance

February 2019May 2016

Banc3, Inc. (Onsite Contracter with Security Clearance at Picatinny Arsenal)

Senior UI/UX Designer

Collaborated cross-functionally with various teams to design and develop a comprehensive multi-platform software system. This system empowers Army personnel at all echelons with situational awareness and collaborative tools, facilitating effective decision-making, planning, and execution management

Played an active role in system engineering by generating user stories, developing use cases, and creating wireframes and high-fidelity mock-ups for a cutting-edge web and mobile software application

March 2016April 2014

Party City

Senior UI/UI Designer and Strategist

Independently conducted strategic user research by designing, launching, and analyzing remote user tests, resulting in a more engaging and seamless customer experience

Identified valuable research opportunities, set clear goals, and provided executive-level management with actionable recommendations to drive informed decision-making

Developed personas and utilized Foresee analytics to monitor and report on customer satisfaction and performance issues, enabling data-driven changes for an enhanced user experience

Spearheaded user experience design for all desktop and mobile interfaces, supporting a thriving $125MM+ business with a vast catalog of over 40,000 SKUs

February 2014August 2013

The Louis Berger Group

UI/UX Designer

Directed user interface redesign of a program used by FEMA to deploy housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period (www.vanguardem.com)

Managed and led the development of an Intranet site utilizing SharePoint 2010, resulting in substantial cost savings of $85K by efficiently executing the project in-house

Designed and created mock-ups for a critical internal portal utilized by the New Jersey Department of Environmental Protection to effectively track assessments related to the Hurricane Sandy redevelopment relief effort, supported by federal grants

Developed comprehensive low- and high-fidelity wireframes, mock-ups, and interactive prototypes for QlikView time tracking and billing system dashboards, ensuring an intuitive and visually appealing user interface

June 2013January 2013

Millennium Communications Group

Instructional/Interactive Designer

Developed eLearning modules, and interactive games viewed on Web browsers and iPads for healthcare ad agency

September 2012November 2011

MetLife

UI/UX Designer

Transformed the user interface and user experience of the company's self-service portal, eSERVICE, benefiting 1.3 million customers and resulting in notable improvements in customer satisfaction and engagement

Developed impactful email campaigns targeting 1 million customers, resulting in a projected annual profit increase of $215,000

Created compelling assets for the company's military benefits Web portal, TRICARE, effectively serving 2 million members and their beneficiaries

Created compelling assets for the company's military benefits Web portal, TRICARE, effectively serving 2 million members and their beneficiaries

Provided valuable creative direction to the third-party vision vendor, VSP, by creating mock-ups and leading user acceptance testing (UAT) activities, ensuring alignment with project objectives

Education

PresentMay 2001

University of Phoenix Online

Continuously expanding knowledge and skills through online courses on platforms like Lynda.com. Completed a range of courses, including UX Design Techniques: Creating Personas, Analyzing User Data, and Responsive Design Fundamentals, among others, to stay at the forefront of industry trends and best practices.

September 1983May 1980

Spectrum Institute for the Advertising Arts

Pursued a focused education in Illustration through a comprehensive three-year program at this technical school.

Software Skills

Photoshop

Articulate Storyline

Dreamweaver

Illustrator

Premire Pro

Technical Skills

Instructional Design

User Interface Design

User Strategy/Research

HTML

CSS

Wordpress

Javascript

Bootstrap

Web Design

CPCE
project details

CPCE (Command Post Computing Environment) Resource Center

Significantly enhanced the navigation and user interface of the online training resource portal utilized by approximately 1.8 million military personnel through a comprehensive redesign and development process.

Implemented intuitive and user-friendly design elements, resulting in an improved user experience and increased user engagement within the training resource portal.

Streamlined the information architecture and optimized the navigation flow, enabling easier access to critical training materials and resources for military personnel.

Crafted customized surveys tailored to specific user demographics, ensuring relevant and meaningful data collection.

Proficiently utilized industry-standard tools such as Photoshop, Liferay, HTML, CSS, Javascript to bring designs to life and ensure seamless collaboration throughout the design process.
Party City
project details

Party City Mobile Design

Led end-to-end user research, strategy, experience, and design initiatives for multiple device interfaces within an international B2C business, generating over $125 million in revenue and offering a vast product catalog of 40,000+ SKUs.

Proactively identified research opportunities, defined clear goals, and provided executive-level management with actionable recommendations, driving informed decision-making and fostering continuous improvement.

Single-handedly uncovered critical user pain-points and successfully proposed user-centric design solutions, resulting in a notable increase in customer satisfaction from 78% to 82% within just one month.

Presented design solutions through compelling mock-ups, wireframes, and interactive prototypes tailored for desktop, tablet, and mobile devices, effectively conveying the envisioned user experience.

Proficiently utilized industry-standard tools such as Photoshop, Illustrator, and UXpin to bring designs to life and ensure seamless collaboration throughout the design process.
Louis Berger
project details

Louis Berger Intranet Site Redesign

Designed, and lead the development of Intranet site. Achieved savings of $85K.

Directed redesign of a program used by FEMA to deploy housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period.

Tools Used: Photoshop, Illustrator, and Sharepoint.
Louis Berger
project details

Louis Berger Group Intranet Site

Led design of an internal repository which allowed the storing, sharing, and collaboration of projects between international teams.

Tools Used: Photoshop
Medco
project details

Medco Medicare Prescription Plan

Created and implemented user interface designs for multiple e-commerce Web properties (mock-ups, assets, and front-end coding).

Tools Used: Photoshop, and Dreamweaver.
Sanofi Aventis
project details

Sanofi Aventis Intranet Site

Championed the migration to a new CMS, utilized by 10K+ employees.
Trained, and mentored content publishers.
JCollaborated with project managers, Web developers, and third-party vendor (Interwoven) to implement page layout solutions.
Transformed conceptual ideas into animations, and Web design solutions for Intra/Internet sites.

Tools Used: Photoshop, Flash, and Teamsite.
sanofi aventis
project details

Sanofi Aventis Internet Site

Transformed conceptual ideas into Web solutions for Internet site.

Tools Used: Photoshop.

Wireframes

metlife
project details

Metlife Self-Service Portal

Improved user interface and user experience for the company’s self-service portal, eSERVICE, serving 1.3M customers.
louis berger
project details

Louis Berger Vanguard Site

Led UI redesign of a FEMA program (Vanguard) that deploys housing inspectors to federally declared disaster areas. Increased traffic by 55%, resulting in a savings of $28K in a 2-month period.
louis berger
project details

Louis Berger Group Business Intermediary Approval Portal

Produced wireframes and mock-ups for an internal portal used by the New Jersey Department of Environmental Protection to track assessments for the Hurricane Sandy redevelopment relief effort (federal grant).

Animation

MainStay ICAP Select Equity Fund

Madison Capital Annual Event

Retirement Plan Services

Testimonials

Harshil Patel

eCommerce IT Manager
Party City

Audrey is an extremely talented individual, she not only strives for perfection, she digs in and is relentless when it comes to hitting a deadline. She has gone above and beyond at Party City redesigning much of the site as it lives today and her attention to detail is unlike any I have yet to see -- she will be dearly missed!
Edwin Torres

Sr. Recruiter
Party City

When I was first given the requisition for a UI/UX Designer with strong retail experience and the ability to evolve into a full blown Head of Usability - I immediately thought of Audrey. That suspicion was later backed up by a 6 person interview panel that included 2 Chief Officers, a software tech team and a full 5 hour Personality and Skills Ability Evaluation run by a Board Certified PhD. As a staffing professional, there is nothing I love more than staking my reputation on someone who shows up and backs up everything I said about them.
Tim Blacksmith

Director of Operations
Party City

I worked with Audrey on a number of occasions. She was a consummate professional who always met, or came in under deadlines. I would regularly reach out to her to obtain her opinions on what next steps would be beneficial on improving the Customer experience with our site. Audrey was always willing and able to lend invaluable insights as well as support for projects that had real impact with Party City. Her ability to manage various projects at once while creating impressive and often better-than-asked-for experiences showed her wealth of knowledge, not just in the programs she was using, but in her understanding of the challenges customers experience on the web these days, and how to best work towards a resolution. I will miss her presence on our meetings as she was always a voice of reason, and positivity.
Jamie Galiastro

Systems Engineer
Picatinny Arsenal

Audrey is a very competent, hard worker who can be trusted with almost any task, even those outside her "wheel house." She has good analytical comprehension and a great set of creative skills
Adam Lerner

Information Architect
MetLife

I am pleased to have had the good fortune of working closely with Audrey for a year at MetLife. It was a joy collaborating with her on a variety of projects ranging from transactional, self-service systems to public-facing customer portals.

Though her responsibility on our team was visual design, I found Audrey to show a rare level of concern for the usability of her designs, not just their aesthetic appeal. She is a passionate advocate for ease-of-use and stylistic consistency -- the latter of which she propagated amongst our team as well as with vendors by means of constructing precise style-guides informed by her tenacious devotion to detail.

Audrey brings a great attitude, a great eye for composition, and tremendous energy to her projects. I hope to have the chance to work with her again.
Lisa Vicini

Manager
Global eBusiness
MetLife

I've had the privilege of working with Audrey at MetLife during a critical multi-phased product launch where she served as Sr. Web Designer. Working against tight deadlines, she always met her commitments and kept a positive attitude. At the same time, she proved to be very valuable to the team as a defender of the user experience. Her meticulous attention to detail and ability to crystallize many design points into one coherent set of guidelines was crucial to a timely and successful launch of the project. I would very much welcome a chance to work with Audrey again. She was an asset to MetLife and will no doubt be an asset to the next company she joins.
Janet Creech

Information Architect
MetLife

It has been an absolute pleasure working with Audrey on our mobile app project. She not only captured what we are looking for from a business stand point but from the customer stand point also. She took the time to understand the scope of the work needed, the time line, and provided many great suggestions. I love working with someone that knows what they are doing and delivers a great product on time. She WOW'd me.
Josepf Haslam

Senior Director of
Social Media
Louis Berger

Audrey is a pleasure to work with. She is both very creative and very detailed. Audrey was supporting an Enterprise Social project that I was involved with at Berger. She very quickly and willingly jumped into setting up a skunkworks with me and I found her contributions invaluable. She would always be a high pick on any team I would put together.
Steve Chalfant

Sr Manager
Information Solutions
Sales & Commercial Effectiveness
Sanofi Aventis

Audrey was part of our team that functioned as an internal agency developing marketing materials for the different brand teams. Audrey's role was to partner closely with the marketers to translate their paper-based sales aids to dynamic electronic materials for presentation on a tablet PC. The team was effectively a low-cost alternative to using traditional marketing agencies since it was run internally using contractors such as Audrey. Audrey impressed the marketers with her graphical skills and ability to quickly translate the materials while using the electronic medium to maximize the marketing messages' impact.